1,518 4 4 gold badges 19 19 silver badges 28 28 bronze badges. Let us know how it goes and share your findings. Is anyone aware of such a PDF viewer on the Mac mac pdf preview. Is it a Mac or Windows machine and what is the version of OS installed? What is the dot version of Adobe Reader installed on your colleague's computer? To identify refer to Identify the product and its version for Acrobat and Reader DC You may also refer to the following Adobe article and discussion Troubleshoot image issues, work with 3D models in your PDF, and analyze objects by using various too. If your colleague is still facing the issue and getting a blank PDF, ask to reset the Adobe Reader's Preferences, to reset the Preferences, refer to the steps mentioned in the article How to reset Acrobat Preference settings to default. Then from Edit>Preferences>3D & Multimedia>Under Render options>Change the "Preferred Renderer" from DirectX 9 to Software and Vice versa>Click OK and check. Navigate to Adobe Reader's Preferences from Edit>Preferences>PageDisplay>Under rendering>change the " Smooth text" and see if this brings any difference.Īlso, under Page Content and Information>Select " Show large Images" Please ask your colleague to check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader. To do this, click on the Apple icon and then ‘System Preferences’. Check your security settings are adequate to run the installation application. Download the Mac Viewer by clicking on the download button above. Sorry for the delayed response and inconvenience caused. Log on to your computer as an Administrator with full privileges.
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